What to do about my missed Alsco delivery

If your scheduled Alsco delivery was missed or incomplete:

Immediate Steps

1. Check the portal for delivery status under Deliveries > Tracking
2. If marked as "Delivered" but not received, click Report Issue
3. Select "Missed Delivery" or "Incomplete Order"
4. Provide details (missing items, access issues)

Resolution Timeline

Same-day redelivery: Available if reported before 12:00 PM AEST

Next-day redelivery: For reports after 12:00 PM

Credit: Applied automatically if redelivery is not possible

Your account manager will follow up within 2 hours of your report.