Cyara Call Explorer: IP Ranges and Ports

Overview

The Cyara Call Explorer can require additional network connectivity access to be granted, if you are using it behind a network firewall for example. The below tables cover which IP Addresses and Port Ranges should be allowed through your network firewall.

For further assistance with granting Cyara Call Explorer network connectivity access, contact Cyara Support.

 

Voice Media Servers Connectivity Requirements

The following IP Address Ranges and Port Ranges should be allowed through your network firewall if you are unable to connect to Cyara Call Explorer and place voice calls correctly.

Note: The Source IP and Source Port are for the device on your network that is using Cyara Call Explorer. 

Secure Media (ICE/STUN/SRTP) Edge Locations	Protocol	Destination IP Ranges	Destination Port Range
sydney (au1)	UDP	54.252.254.64 - 54.252.254.127 and 3.104.90.0 - 3.104.90.255	10,000 - 20,000
sao-paulo (br1)	UDP	177.71.206.192 - 177.71.206.255 and 18.228.249.0 - 18.228.249.255	10,000 - 20,000
dublin (ie1)	UDP	54.171.127.192 - 54.171.127.255 and 52.215.127.0 - 52.215.127.255	10,000 - 20,000
frankfurt (de1)	UDP	35.156.191.128 - 35.156.191.255 and 3.122.181.0 - 3.122.181.255	10,000 - 20,000
tokyo (jp1)	UDP	54.65.63.192 - 54.65.63.255 and 3.112.80.0 - 3.112.80.255	10,000 - 20,000
singapore (sg1)	UDP	54.169.127.128 - 54.169.127.191 and 3.1.77.0 - 3.1.77.255	10,000 - 20,000
ashburn (us1)	UDP	54.172.60.0 - 54.172.61.255 and 34.203.250.0 - 34.203.251.255	10,000 - 20,000
roaming (gll)	UDP	All IP addresses listed above	10,000 - 20,000

Signalling Connectivity Requirements

The following Destination Addresses and associated Ports should be allowed through your network firewall if you are unable to connect to Cyara Call Explorer.

Note: The Source IP and Source Port are for the device on your network that is using Cyara Call Explorer. 

	Protocol	Destination	Destination Port
Secure TLS connection to Twilio signalling Gateway	TCP	chunderw-gll.twilio.com	443
Secure TLS connection to Twilio signalling Gateway	TCP	chunderw-vpc-gll.twilio.com	443
Secure TLS Connection to Twilio Regional Signalling gateways	TCP	chunderw-vpc-gll-{region}.twilio.com {Where region is one of: au1, br1, de1, ie1, jp1, sg1, us1}	443
Secure TLS Insights logging gateway	TCP	eventgw.twilio.com	443

For further assistance with granting Cyara Call Explorer network connectivity access, contact Cyara Support.